Info & FAQ

Placing an Order

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover credit cards. We also accept PayPal.

All prices listed are in United States Dollars.

How do I order online?

To place an order on our website, select the items you would like to order and place them into the shopping cart. When finished, use the checkout feature and complete the fields with your shipping and billing information. You may then submit your order.

You will receive a confirmation email upon completing checkout. You will also be notified when your order has shipped.

Are online transactions secure?

Transactions conducted using our website are secure. Goldstream Point utilizes secure socket layer (SSL) certification to handle information. For more information, please read our Privacy Policy.

Will I receive email confirmation after I place an order?

You will receive a confirmation email immediately upon submitting your order. You will also be emailed after your order has been shipped.

Returns and Exchanges

What is your return policy?

Goldstream Point strives for customer satisfaction. If you are not satisfied upon receipt of your order, you may return your purchase for a complete refund.

Please contact us to initiate a return.

How do I change or cancel my order?

You may modify or cancel an order before it has been shipped. Please contact us to notify us of the changes you would like to make.

Shipping

What is your shipping policy?

Goldstream Point processes and ships orders within one business day. The amount of time until the package is delivered varies based on the selected shipping method. For special requests or rush orders, please contact us and we will strive to accommodate your request.

We offer the shipping services of the United States Postal Service (USPS), FedEx, and UPS.

Orders sent using our standard shipping option should arrive within 3-5 business days.

What shipping services do you offer?

We offer the shipping services of the United States Postal Service (USPS), FedEx, and UPS.

When will I get my order?

Goldstream Point processes and ships orders within one business day. The amount of time until the package is delivered varies based on the selected shipping method.

Can you rush my order?

We offer expedited shipping services during checkout. If you have any special requests regarding your order, please contact us.

Will I get a tracking number?

You will receive an email notification after your order has been shipped. This message will include a tracking number you can use to check the status of your order. Please allow 24-48 hours after shipment for tracking information to appear.

Do you ship internationally?

Goldstream Point does not currently offer international shipping.

Services

Can you gift wrap items?

Goldstream Point does not currently offer a gift wrapping service.

Do you have an affiliate program?

Goldstream Point does not currently have an affiliate program.

Do you have wholesale pricing?

Goldstream Point does not offer wholesale pricing.

Security and Privacy

What is your privacy policy?

Please read our privacy policy here.

How do you handle my personal information?

For detailed information regarding our security, please read our Privacy Policy and Terms & Conditions.

Contact Information

What is your contact information?

Goldstream Point can be reached by:

Email: support@goldstreampoint.com

Phone: 1-800-570-8418

Mail:

Goldstream Point
5337 N Socrum Loop Rd #332
Lakeland, FL 33809

You may also fill out our online contact form.